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Present paper results from a descriptive – a survey research
with the purpose of performance measuring of an active
enterprise in steel industry in Iran based on the enabler
criteria of EFQM model. The crucial questions presented in
this research are as follows; First, to what level can an
enterprise achieve its organizational goals based on enabled
criteria of EFQM model?, Second, what are the strong, weak
and improvable fields of enterprise?
The obtained results show that the enterprise relatively has
considered the enabler criteria of EFQM model and human
resource elements, with respect to its lower influence on
improvement and promotion of performance in comparison with
other aspects, regarded as weak sides that must be improved.
In terms of its processes, the enterprise and its resources
that are considered as strong sides are identified with the
best processes and the field must be provided with the
optimum condition, so that this enterprise can continue its
movement toward excellence and achieve its goals.
Keywords: Total
quality management (TQM), Performance measuring, European
Foundation for quality management, Enablers, Continuous
improvement. |
